Not able to renew the plan

[pankajsahahos]

Hi 

I am not able to renew the plan and getting the below issue

Please help me to resolve this. I need to renew my subscription asap.

Regards,

Pankaj Saha

[Ray_Harwood]

Hi, @pankajsahahos –

Are you the only person on the account? From your screen shot, it looks like your Zoom user is attached to an account for which you are not the Administrator. Contact your account administrator for assistancr renewing. 

[RN]

Hi @pankajsahahos would suggest Viewing your account and subscription details within the Zoom web portal as can view your account details to ensure you are assigned the appropriate licenses. 

You can follow the article to understand your account type, the date your subscription started, your subscription period and status, and others.

As the Zoom Billing team does not monitor the community, for further assistance, please reach out by creating a ticket here. Thanks!