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I'm not able to get the dropdown when I click on my profile picture.

ronsul
Listener

I'm not able to get the dropdown (which is supposed to show me 'Help', etc.,) when I click on my profile picture... anyone had an issue like that?

1 ACCEPTED SOLUTION

ronsul
Listener

Thanks Rupert and AustinP. (I'm only just see this). I was able to get the fix from Zoom support.  I should have been using the Zoom Desktop Client (which I downloaded after hearing from Zoom), instead of accessing it on the Zoom Web Portal.

View solution in original post

3 REPLIES 3

Rupert
Creator

This may be a simple interface problem in an older version of Zoom conflicting with maybe some new features.

 

I would recommend downloading the latest version and installing - this will ensure what you have is up to date. Maybe that will help.

 

https://zoom.us/download

 

AustinP
Community Champion | Zoom Employee
Community Champion | Zoom Employee

@ronsul, can you please share a screenshot of what you're seeing? (Be sure to blur/block any personal information.)

ronsul
Listener

Thanks Rupert and AustinP. (I'm only just see this). I was able to get the fix from Zoom support.  I should have been using the Zoom Desktop Client (which I downloaded after hearing from Zoom), instead of accessing it on the Zoom Web Portal.