What's New at Zoom? Join our upcoming webinar to get you a first-hand look into some of our exciting new product and feature releases.

Register Now
cancel
Showing results for 
Search instead for 
Did you mean: 

Help! I accidentally trim all of the recorded class and only got 1 min instead of 1hr & 50min record

Calvary21
Listener

Help, I did the most silly thing today, I accidentally trim all of my zoom meeting & only managed to get 1min and a few seconds.  How can I get the original recorded zoom meeting back please.  I have looked at deleted files but can't find anything.  

 

The only thing i have is the recorded zoom meeting of 1min I'm really stressed.

 

Any help or suggestion will be greatly appreciated.

 

Thank you

4 REPLIES 4

Rupert
Creator

Some notes on the new changes to trim recording changes can be found here:

https://support.zoom.us/hc/en-us/articles/204758419-Release-notes-for-Web

 

Some updated instructions can be found here:

https://support.zoom.us/hc/en-us/articles/115003001383-Playing-and-trimming-cloud-recordings

 

If you want to give specific feedback, you can do that here:

https://zoom.us/feed

 

Or if you have a particular roadblock, and if you have a Paid account, you can always contact Support here:
https://support.zoom.us/hc/en-us/requests/new

 

You can also check out some other Community discussions about Trimming here:

https://community.zoom.com/t5/forums/searchpage/tab/message?advanced=false&allow_punctuation=false&q...

 

Hope this helps.

 

Rupert

No Rupert none of your suggestions help very much but, hey, thanks for trying.
Anything is better than the zero support offered by Doom.

AMB1
Listener

I did the same thing. Typically if you open up the trimmed video, there will be an statement under the recording that says you can restore the original video for thirty days. Maybe you can look and see it that's available for you. Unfortunately it is not showing up as an option on mine.

I can see the message but there is literally no information or link to enable you to do this.

This new interface sucks big time.