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Billing & Refunds

AustinP
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Please share comments and questions about OnZoom Billing & Refunds here! 

 

 

Be sure to also review the OnZoom Help Center articles found here: https://support.zoom.us/hc/en-us/sections/360010498811-OnZoom

 

8 REPLIES 8

stevebarr
Listener

Austin, I just cancelled my paid account thinking I would get a refund since I only had the account for a couple of months. Will I get any refund? Thank you  

GLV
Listener

My account is paid annually at the end of January, but I received a bill for $14 on December 25.  How do I challenge this charge?

Alicia3
Listener

Hi~For some reason I just got billed by Zoom but I do not have an active account. Can you help? 

 

RN
Zoom Moderator
Zoom Moderator

Hi @Alicia3 @GLV @stevebarr it's been some time since you've posted your replies and a warm welcome to the community! I just wanted to let you know that our Zoom Billing Team does not monitor the community. For billing-related questions, please reach out to Zoom billing support, thanks!

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

Kim-ki-eun
Listener

결제가 되는지 몰랐는데 자동 결제가 11월 21일에 되었다는 것을 알게 되었습니다. 환불받을 수 있나요?

RN
Zoom Moderator
Zoom Moderator

@Kim-ki-eun  결제 관련 질문은 Zoom 결제 지원팀에 문의하세요. 감사합니다! https://support.zoom.us/hc/ko-kr/articles/201362003

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

류슬기
Listener

I would like to make a refund because the license fee that I do not use is paid.

RN
Zoom Moderator
Zoom Moderator

Hey @류슬기, this discussion is related to OnZoom Billing & Refunds here, not Zoom account billing management. Suggest looking into the Kb on Canceling your subscription, it will have info on refunds! 

_______________________________________________________

Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️