Introducing the new Zoom Community Champion Program where we recognize our most engaged community members for their contributions.

Learn more and join
cancel
Showing results for 
Search instead for 
Did you mean: 

Audio issues

Cheryl
Listener

Hello, All of a sudden when on a zoom on my PC, I have no sound. I use external speakers and they work with watching other videos and anything else with sound. HELP!

4 REPLIES 4

Rupert
Creator

Hi @Cheryl 

 

Can you try running a test meeting at https://zoom.us/test and see if you have different Speaker option listed?

I just tried and I get a notice "Failed to detect your microphone and speakers.

I have this issue in Windows 11. I have seen nothing that has changed it.

Wyko
Listener

I have the same issue as Cheryl. I tried updating to 5.8.1 but that didn't fix the issue. My sound works just fine in all other apps, including videocall apps such as Teams, Hangout, etc... Maybe Zoom has increased the sound driver demands recently or something?

 

*UPDATE* Installing the 64bit version fixed the problem for me. https://cdn.zoom.us/prod/5.7.4.804/x64/ZoomInstaller.exe