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zoom recording problem. recorded in speaker view when meeting was in gallery view

mrh
Listener

The zoom self help was not able to assist me.   I recorded a zoom meeting with 30 people in Gallery view.   The recording recorded in SPEAKER view.  How is this possible.  I was very upset as I wanted to see the meeting as I saw it in GALLERY View.  Please HELP

 

 

6 REPLIES 6

kjhartma
Community Champion | Customer
Community Champion | Customer

Did  you record locally to your machine or to the cloud?

juliannehh
Listener

locally to laptop

crazytherapist
Listener

I am having the same problem.  I recorded in Gallery view and the playback from the cloud is in speaker view..  Any ideas on how to fix this?

geng
Listener

 I am having the same issue. How do we fix this?

A77boy
Listener

 I'm having the same problem. I have my cloud settings to record a separate gallery view. In the past when I would pin the speaker the gallery view would still record in full gallery mode, now it seems to only record the pinned speaker. any help?

George_R
Listener

I am having the same problem with a spotlighted speaker being recorded in place of the full gallery view. While all spotlights are cancelled, then the full gallery view is recorded.