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zoom crashes and interferes with network connection

debra05
Listener

I have a recent Dell laptop (Windows 11) and when getting on a zoom call I freeze up a few minutes into the call and the zoom app quits. Additionally, after zoom quits my internet connection is frequently not available.  I use a wired connection primarily but I have to switch to wifi when this happens.  Most often I have to reboot to get my wired connection to work again. I tried to install the 64bit version of zoom and this did not resolve the issue.  Everything else seems to be working fine on the computer, so it seems to be a zoom issue.

 

Has anyone encountered this and what could be some further solutions or troubleshooting steps?

 

Thanks!

1 REPLY 1

crchan123
Note Taker | Zoom Employee
Note Taker | Zoom Employee

Hi @debra05! Welcome to the Zoom community, we're happy that you're here 😊

If you are still experiencing issues with your screen freezing, I would suggest trying these troubleshooting steps:

  • Use a different browser besides Safari.
  • Use a different network connection.
  • Clear cache and browser before starting a meeting.
  • Install the application and start the meeting from there.

 

Let me know if this helps!