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zoom crash

garyy21
Listener

My Zoom client crashes when clicking on Audio settings. It also crashes when connecting to a meeting, when i click connect with computer mic then crashed

My PC uses a Ryzen 5 5600x GTX 1660, Windows 11, mic and webcam connected. 

Please help me to fix this problem, i want can use zoom client to online study

8 REPLIES 8

alexander9
Listener

I am having the same issue with different specs. did you find a solution?

no, i waiting have people teach me how to fix😵

I was able to further narrow down the problem, but haven't found a solution yet.

i think is AMD cpu issue 🤔

I have a intel i7 9700k.

Do you use any external sound interfaces like an usb audio interface?

yup, i use wireless headphone so i need to use wireless USB

mmpdg
Listener

This has been continuously happening for about 3 weeks. Uninstalled and re-installed twice.
Narrowed down the problem to my Plantronics GameCom headset. What's going on here?
Win 7
Intel i7

TSENick
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi There!

 

I see @mmpdg is experiencing an issue with a Plantronics headset, if you have a Plantronics headset as well it may be worth uninstalling the desktop app and reinstalling an old version. I have seen this resolve the issue for others for now.

 

Version 5.8.7 seems to work with the headsets still. You can get it from one of the links below. (Use 64 bit if you aren't sure which to pick)

32-bit: https://zoom.us/client/5.8.7.2058/ZoomInstaller.exe
64-bit: https://zoom.us/client/5.8.7.2058/ZoomInstaller.exe?archType=x64