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will the cloud recording that was recorded before payment cloud storage be displayed in my account?

demmm
Listener

Does anybody know, if I will pay for cloud storage, will the cloud recording that was recorded before payment be displayed in my account?

I'm really upset.

We had a call with a colleague, but the recording button disappeared - there was only a cloud recording function. I don’t even know what it is - I put it on recording, but the recording was not converted when the conference ended.

1 REPLY 1

Humashankar
Community Champion | Customer
Community Champion | Customer

Hi @demmm 

 

If you recorded meetings before paying for a Zoom plan that lets you save recordings in the cloud, you might not be able to see those recordings in your Zoom account until you upgrade to a plan that has cloud storage.

 

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

 

Huma