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video rotated 90 degrees

jordy
Listener

after version 5.7.6, my video has rotated abnormally 90 degrees.

 

Even if I rotate the video correctly in settings, It only works at once.

 

It rotated abnormally again in another meeting.

 

How can I solve this problem?

7 REPLIES 7

RaquelDuque
Listener

Hi Jordy!

the exact same problem happened to me.
What brand of your computer?

I use samsung's laptop.

was to know if it was the brand of mine, but mine is Lenovo.
yours still the same?

SocSecSue
Listener

Had this from Zoom Support:

The team has identified this to be a bug and a fix will be released by 5.8.3 date October 25, 2021.

RN
Zoom Moderator

Hey @jordy, if @SocSecSue answered your question, don't forget to click the 'Accept as Solution' button!

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

StefanB
Listener

This error occures in the current version (5.9.3) on my MacBook M1.  Maybe this error is caused by Facetime which I used before once. After that I had this problem of a 90 degree rotated video. Although my video wasn't rotated in Facetime only that of my friend.

A simple  solution is available in the settings. 

https://support.zoom.us/hc/en-us/articles/115005859366-Manually-Rotate-Camera