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upping recording quality for event recordings

CamStory
Listener

We are recording events at the basic quality level of XXXX x 360, told you can ask ??? to up this to XXXX x 720 which means a much bigger file to download asap and clear to free up bandwidth, anyone know who to ask and if its possible lead me through it slowly.

1 ACCEPTED SOLUTION

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @CamStory,

 

 The following Zoom Support articles will be helpful to you:

 

https://support.zoom.us/hc/en-us/articles/4409490756749-Resolution-of-recorded-video 
https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video 

Requesting HD video is easy by submitting a Support Ticket from your account. Whether you get 720 vs 1080 depends on the type of account. No justification is required, just ask.


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !

View solution in original post

1 REPLY 1

Ray_Harwood
Community Champion | Customer
Community Champion | Customer

Hi, @CamStory,

 

 The following Zoom Support articles will be helpful to you:

 

https://support.zoom.us/hc/en-us/articles/4409490756749-Resolution-of-recorded-video 
https://support.zoom.us/hc/en-us/articles/207347086-Using-Group-HD-video 

Requesting HD video is easy by submitting a Support Ticket from your account. Whether you get 720 vs 1080 depends on the type of account. No justification is required, just ask.


Ray - GoodClix.com / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !