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unable to use camera, forced to have virtual background

LineHou
Listener
anyone knows how to email to zoom support???
 
I need your help for camera settings, i have trouble what ever i do, i have never before experienced this.
i have trouble with opening my camera, virtual background is locked.
 I did uninstall and reinstalled - no effect.
What ever i enable or disable virtualbackground in my settings it is the same, see screenshots.
The None background is passive, virtual background is locked.
 
Picture 3: Notice that default golden gate is active, whatever settings.
 
I disable virtual background on the web account and restart the client, restart computer.
I client request enable virtualbackground for using camera.
 
Can you please help me?
What is happening?
 
2 REPLIES 2

gnrb
Listener

Sometimes this happens if your computer isn't able to use virtual backgrounds. You may have to update your graphic drivers. I couldn't use virtual backgrounds on my old laptop until I upgraded the amount of RAM. Unfortunately I can't see your photos to know if this is a similar issue.

Just updated the Zoom app in my Mac M1 and to my surprise, it auto-blurred my video back ground even if the VIRTUAL BACKROUND settings is currently defaulted at "NONE". I'm using my Sony camera as my webcam and its lens produces more pleasing/natural blurry background than the app. How to remove the auto-blurr effect? I tried downloading the old versions to my M1 but the auto-blur is still there and I can't remove it.