Showing results for 
Search instead for 
Did you mean: 

unable to uninstall zoom


I am unable to uninstall Zoom from the control panel Program and Features.  it cannot find the file


Also unable to update, it is saying the version has to be higher.  

username is ***********

using free version.

I appreciate your help.



Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello Kim,


Can you try these steps and see if that helps ? You can try doing the CleanZoom step as well.


If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

This does not work.  Are there any other ideas?

I have a similar issue, and none of the steps provided resolve the issue.  The Zoom uninstaller is looking for a file named "temp.msi".  There is a file with that name in the correct folder, but it says it's not the correct file.  I tried downloading the latest installer and running it, but it simply opens the current one, then says there is an update available.  The updater gives the same error, then rolls back the update.