Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-03-08 10:52 PM
Hello, I want to know how to see our guest/participants E-Mail who was joined our meeting?. In the report of meeting, I can not seen the guest E-Mail because is hidden, only host email is showing in the report. It was happened since march 1st 2022, before that, it was never happening. the notifications said "If the participant is Guest, and no emails were uploaded to Zoom in any form (for example, by entering emails to register to join the meeting, or the host provided the participants e-mail to Zoom), the guest E-mail is hidden". So did you know how to un-hide the guest E-Mail?
Solved! Go to Solution.
2022-03-09 07:09 AM
Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars.
Zoom will remove email addresses for users flagged as guests from Account Reports, Dashboards, and Zoom REST APIs unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual.
Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-changes
If this answered your question, please click on 'Accept as Solution' below.
2023-10-05 02:08 PM
Hello,
Although this community forum is useful, the best way to get traction on an issue is through Zoom's official feedback process.
"Zoom welcomes your ideas, requests or comments about Zoom".
Submit your feature request or complaints here;
https://zoom.us/feed
Regards
If my reply helped, don't forget to click the accept as solution button!
2022-03-09 07:09 AM
Starting March 1, 2022, you may notice some changes in the way you can report on your meetings and webinars.
Zoom will remove email addresses for users flagged as guests from Account Reports, Dashboards, and Zoom REST APIs unless they meet certain conditions. Please note, email addresses of users on your own account will continue to be shared with your organization for reporting, as usual.
Please review FAQ on the upcoming changes from Zoom Support here: https://support.zoom.us/hc/en-us/articles/4416109814541-March-2022-FAQ-on-reporting-changes
If this answered your question, please click on 'Accept as Solution' below.
2022-04-28 12:15 AM
@colegs -- Emails are still not visible via meetings > usage reports and I have authenticate meeting participants setting enabled.
I am unable to see emails via tests done 1) created a new account, email entered and 2) created a new account, SSO. On both tests, profiles showed up as guests. Is this why I am unable to view the emails from Usage Reports? How do 'authenticated' users join a meeting as non-guests? Will this enable emails to be visible then?
2022-05-09 02:19 AM
Was this ever solved? I'm unsure what the point is of authenticating meetings now without being able to download a report of the attendee email addresses after. I need to be able to download a list of email addresses following a meeting as there could be 70 people on a meeting and I cannot manually 'tick' people off a list to ensure that they are followed up with etc. Zoom, please advise.
2022-05-17 03:34 PM
@W180_Hosanna and @DulcieRowe , the specific conditions where the emails will be displayed is either authentication exceptions (i.e. you require authentication and specific domains, but specify email addresses as an exception to the required domain), or external authentication was used (i.e. not the sign-in SSO, but a specific SSO integration for joining the meeting). If the users are on your account, the emails will show up.
@W180_Hosanna did you test these specific scenarios? If not, which of the scenarios in the FAQ were you testing so I can try to validate on my end?
2022-06-01 02:31 AM
The authentication open will not work for my organization (charity who run support groups/services) since the people attending the meeting can change right up to the last minute before it starts so it's not possible to download and enter in all the expected attendees email addresses. Really frustrating that this feature has been changed, it's made our work very difficult.
2022-06-24 11:33 PM
@coleg Our scenario is similar to @DulcieRowe where meeting participants come from different global organizations and can also be individuals who are not tied to or are part of a company. Therefore, they would not be users on our account. Furthermore, the set prerequisites for authentication (if we are to enable and setup, very laborious) is limited to paid Zoom users. This truly limits the usability and functionality as we can't restrict participants who join our meetings. The ability to see participant emails, specifically of those who attended, would only work if registration is required.
2023-10-05 01:31 PM
@RN This is the issue I am experiencing. Has Zoom made any updates or accommodations for this? It is a severely limiting functionality in the way it is set up right now.
(My post I am referencing: https://community.zoom.com/t5/Meetings/Collect-Participant-Email-Addresses-Upon-Joining-the-Event-fo...)
2023-10-05 02:08 PM
Hello,
Although this community forum is useful, the best way to get traction on an issue is through Zoom's official feedback process.
"Zoom welcomes your ideas, requests or comments about Zoom".
Submit your feature request or complaints here;
https://zoom.us/feed
Regards
If my reply helped, don't forget to click the accept as solution button!
2023-10-05 02:13 PM
I agree and submitted feedback.
2023-10-05 02:38 PM
Thank you @Frank_TB ! I just submitted one as well!