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Browse Backgrounds2021-09-18 10:33 AM - edited 2021-09-19 10:06 AM
(I copied the subject line from another post because I do not know if the thread is still being followed.)
This has happened to us three times, in different configurations:
[1] Last week:
[2] In a meeting at another time, Karen reported that the same thing happened at another meeting: a co-host was presenting and the host lost function controls
[3] Today:
The same problem: The host's controls froze, but not by anything they were doing. Different people, different computers, different times, different connections. The only things in common were the Zoom app and Zoom meeting.
Comments? Suggestions?
2021-09-24 09:18 AM
Hi @DaRixter, If we are using a Windows OS, we will need to uninstall and reinstall the app You may visit https://zoom.us/download and click on the 'Download 64-bit Client'. Let me know if this makes a difference or if you are using a different operating system
Let me know if you all are still encountering the issue after this. 🤞
2021-10-02 08:58 AM
We have done this on all PCs and are still experiencing issues.
2021-10-22 01:58 PM
I've had the same thing happen twice this week! I couldn't even end the meeting and had to turn off my computer. At first I just lost all my controls but then when I hit alt to try to get them back, I couldn't see anyone at all. Since I was the only host (a teacher) I just finished class with a "teacher helper" calling on people for me since I couldn't see who was raising their hands. I uninstalled and reinstalled after the first time and it did it to me again today.
2022-01-25 09:37 PM
So... is anything being done with this bug? We have had the same problem at our organization ever since the function was put. The same problems as described by darixter and robinco have happened to our members and instructors and myself every live transcript was turned on. It seems to mostly affect the Host.
ZOOM SUPPORT - PLEASE ADVISE IF THIS IS BEING LOOKED AT
2022-02-20 11:11 PM
I also have problems using PowerPoint presentations and the solutions given don't work. I tried to get technical support through the phone and I they told me my plan do not receive tech support. This is so weird because last year the use of PowerPoint was not an issue. Once, last year I requested technical assistance and I got it immediately. It's frustrated because I'm using PowerPoint for work purposes and instead of improving the services it is declining. So sorry for this. If you solved your problem please let me know.