signup registration mail; not being sent

[smeetsh]

I am trying to create a  paid account for my company  with the email adress with a company email adress, however de email with the registration link does not arrive.

I have checked the spam folders and sent emails to the adress manualy to confirm it works. I have even gone into our mail server, and looked at the mail history and i can see no registration email has actualy been received from zoom.

I tried opening a case using the company adress, but that got rejected with the suggestion , that i register 1st (Duh??!)

Next I used my personal account to create the support ticket, which got automaticallt clsoed in seconds with a message "Unfortunately, we are unable to respond to your open ticket at this time."

Searching on the internet does not reveal any outages , but does show other people having similar problems, suggesting to contact support (really?).  
Anybody has any idea?

Cheers

Hans

[YaBoiB]

Hello @smeetsh, 

 It is possible that your company already has an account. If you would like I can have a support ticket created from this thread so that we can get you the assistance that you are needing. 

Regards, 

Brandon 

[YaBoiB · Accepted solution]

Hello @smeetsh, 

 I sent you a response on ticket 16267410 but it auto closed as well. It is because you are on a free plan that these tickets continue to auto close. I can try to DM you on the Zoom Community and we can work on your issues that way. 

Regards,

Brandon

[smeetsh]

It's sorted , thanks