screen share

[Helen5]

I can't enable multiple screen share just because there is no such button/ option when I host a meeting. It was but them disappeared. What should I do? 

[GreggG_aka_4G]

Hello Helen5 - You should be able to share multiple screens. Once you hit the share button, select the application/window you want to share. Once you choose the first one, then hold down Shift^, then select the second window/application. See below:

Here you can see that I've now chosen two windows for sharing.

[Helen5]

I can do this! 

What I'm talking about is that when several participants are sharing their screens at the same time, When I choose the arrow near the Share Screen Button (the green one), I don't have such an option now, though it was there some time ago and I could choose simultaneous sharing by several participants. It was very convenient for teaching, but now I can't do it. Now all participants can share the screen but one by one (

[GreggG_aka_4G]

Helen5, please watch the video on the attached Zoom Support site. It will walk you through your specific use case. https://support.zoom.us/hc/en-us/articles/115000424286-Sharing-multiple-screens-simultaneously 

[Helen5]

GreggG, believe me, I have watched several videos on how to do it.  And it worked on my computer. It still works on my husband's computer.  But if I use my account on his computer, there is no such option. The problem is that when I click the up arrow while in the zoom session,   I have a different box, not like in the video. I have only advanced options: who can share (the host/ all participants) and who can start sharing (the host/ all participants). I can't allow multiple participants to share because I don't have such an option. I could attach a photo with my screen but I'm not allowed to do it (  Usually when you click the upward arrow, you have two levels of boxes: the first - one participant can share at a time/ multiple participants can share and  Advanced sharing options; the second level - advanced sharing options.     When I click the upward arrow, I go directly to the advanced options!!!!! I don't know how to go back! It simply doesn't work! Something is wrong either with my account or with the software. I have tried to redownload ZOOM, but it hasn't helped!   

[GreggG_aka_4G]

Helen5 - I will have a support request created for you. Please be on the lookout for an email from Zoom.

[Helen5]

I got an email on January 24 that the ticket was created. There hasn't been any other information yet. I'm waiting and checking my email regularly.  

[Helen5 · Accepted solution]

Thank you Sonny! She replied to my ticket. She asked me to log in to my zoom account, click Settings and Turn  Off the Remote support, and it helped!