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says firewall or proxy blocking

lindsayburgie
Listener

I can't log into zoom classes because it says a firewall or proxy is blocking. however I have contacted Mac and all of my firewalls and proxy are off and I am able to utilize any other video services. Please help

2 REPLIES 2

Ceezy
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @lindsayburgie 

 

An antivirus software like AVG may be blocking your connection to Zoom.   Disable the service and try again.

 

If you have an IT department, you may want to reach out to them, as they maybe the ones who manage your firewall settings.  

 

Zoom's firewall settings can be found here: 

https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zo...

 

I hope that helps!

lilli94
Listener

Hi Lindsay,

Exact same problem, did you figure out how to solve the problem?