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retrieve recorded meeting

drchrisd
Observer

I recorded a meeting (to the Cloud) on January 10, and it was available to view two days later.  Now I get the message that the recording does not exist.  How can I retrieve it? My membership is paid up.  (This recording started on someone else's computer, but he made me co-host. He had a link to it two days later, but that link no longer works.)

1 REPLY 1

jeremyjustin
Community Champion

Hi @drchrisd thank you for your post here on the Zoom Community! When you start a cloud recording, the recording is tied back to the host's account, even if you were designated as a co-host and started the recording. So we need to have the host log into the Zoom web portal and take a look at the recording. 


Each recording will have a "Share" option (this can be disabled by the account owner/admin but if it was shareable in the past, this must be allowed) and the host can configure how it is shared. One option is an expiration date, it is possible the recording share is set to expire, that is the most likely cause. Here is a screenshot from my Zoom web portal, after I went to Recordings and clicked on the "Share" option on the far right side

jeremyjustin_0-1643312450026.png

 

If you have your host re-share with a new or no expiration date you should be good to go! 

 

If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the  discussion. Thank you!