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"Waiting for host to start the meeting" I HAVE started it. What do?

PeaKL
Listener

My participants can´t join the meeting. It says "waiting for host to start the meeting". I have started it. What am I doing wrong?

1 ACCEPTED SOLUTION

jdott16
Participant | Zoom Employee
Participant | Zoom Employee

Hello @PeaKL 

 

I believe this may have been related to an issue Zoom experienced yesterday. You can find out more on Zoom's status page at: https://status.zoom.us/incidents/r5pcn7rfbwl1 

 

The issue has since been resolved. If you are still experiencing issues I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support. I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

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11 REPLIES 11

jdott16
Participant | Zoom Employee
Participant | Zoom Employee

Hello @PeaKL 

 

I believe this may have been related to an issue Zoom experienced yesterday. You can find out more on Zoom's status page at: https://status.zoom.us/incidents/r5pcn7rfbwl1 

 

The issue has since been resolved. If you are still experiencing issues I think that the next option would be to reach out to Zoom Support for further analysis and investigation. You can find out more on reaching support here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support. I hope this helps and please make sure to mark the solution as accepted if this information is what you needed.

I raised the same issue with support because it occurred consistently. It turns out there's a default setting that does not allow participants to join before the host, so that even after the host joins, the participants (who receive a message telling them to wait until the host begins the meeting) are left in a waiting room indefinitely. 

Unfortunately it is not widely known that users must go to:

Account>Settings>Allow participants to join meeting before host. Without that option activated, everyone has the experience described by @PeaKL . @mt99 did you also verify this setting? If you're having this experience consistently, it is not a temporary Zoom issue but a permanent design one.

Yes, my settings are settings > allow participants to join before host

My issue is slightly different. I am the host, I create a meeting, and I get a dialog box that says waiting for host to start the meeting. I get that dialog box on my pc, and my iphone. But my ipad I am able to start the meeting.  It's weird because, I create the meeting on my PC, I am the host but I can't start the meeting on my PC or Phone, only my ipad... The settings don't seem to be the issue. 

Having this same issue. I am the host and I get a dialog box that says, "Waiting for host to start the meeting."

DavidMWright
Listener

I'm having this problem too. some participants get the message "waiting for host to start the meeting" which continues after it has started. I can't access the link above - I get a "page does not exist" message.

 

csarau
Listener

I sent out 7 invites , all the same ,but only 3 of the invites were allowed to join the meeting.

Buchi
Listener

I'm seeing this issue very often recently actually. 

soosj
Listener

This is happening more frequently. I send a link. The participant clicks on it. I can't see them. They say they are 'waiting for the host to start the meeting.' 

We switch to Microsoft Teams.

 

 

 

JaviGO
Listener

It has happened to us often in the last two weeks. At least 4 or 5 times in different meetings. Users get the "Waiting for host to start the meeting" message, even if the meeting has already started.

If the user closes and tries to connect again with the same link, it ends up accepting them in.

I can't find any mistake on our side, in the meeting set-up or the link sharing.

Messy.

Fauxpaul
Listener

Zoom doesn't explain this option exists, but it turns out that you need to go to Account > Settings > Allow participants to join before host. There's a drop-down that allows you to select 5 minutes, 10, or 15 before start.

In other words, if you start the meeting at 12:01, but they joined at 11:59, if you didn't open this setting and allow them, they will find themselves lost in cyberspace. They will be told that they are waiting for the host to start the meeting, but even after you start it they won't be admitted. It's an ongoing glitch I've seen around the past year I've been using this platform a lot. I liaised with customer service a lot, it seems you need to know that this option exists, and not expect Zoom to perform the way it tells the participants that it will. 

I have the same issue.  I create a zoom meeting on PC / Chrome, invite everyone.  Everyone can click the zoom link including me.  Zoom says 'waiting for host to start the meeting' ... but I am the host that created the meeting.  So, I them us my ipad to start the meeting and it works, so I have to use two devices to start the meeting, one to create the meeting, and the ipad to run the meeting.  It works ok, but I'd prefer if the zoom meeting worked on the PC so everywhere I travel I don't have to carry two devices (PC + ipad).  I've checked all the buttons like 'allow uses to enter meeting without host..' but the meetings still don't start until I use the iPad.