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"Unable to establish secure connection to Zoom" message won't go away -

SMWTMS
Listener

"Unable to establish secure connection to Zoom" message won't go away. I click "OK" to acknowledge the information. Box goes away and comes back in seconds. Repeats. Interferes with trying to troubleshoot the internet connection. Box should not interfere with troubleshooting the internet issue.  Zoom needs to fix this so the box is not always in the way.  

2 REPLIES 2

Jameswalter
Participant

Login to Zoom profile on web browser. Sign out and sign in again from Zoom Desktop app/Make sure Zoom app is updated to Latest version for Not connected error message on Zoom App.

georgieg
Listener
 

I was able to fix this issue - through contacting them by email. It worked on my Mac. Hope this helps someone.

*Open the Zoom desktop application.

  • Select zoom.us at the top of your screen and select Uninstall Zoom.
    georgieg_0-1673725241170.png

     

     

  • Select OK to confirm uninstalling the Zoom desktop application and all of its components.
    georgieg_1-1673725241169.png

     

     

  • Restart your Mac
  • Reinstall Zoom via zoom.us/support/download