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"Signed out because your account is signed in from another device" during meeting

CarlaR
Observer

I was in the middle of a meeting that had been going for an hour and I received a Zoom popup message saying, "You have been signed out because your account is signed in from another device".

 

Very odd, as this wasn't the case. All my devices were with me in the room and switched off. My meeting continued as normal. Never seen this before, was it a security issue?

Zoom issue.png

 

1 ACCEPTED SOLUTION

Rupert
Collaborator

Hi @CarlaR 

 

It could be a security issue, but it could be other things also.

 

Does anyone else have your password?

 

Do you have Zoom installed on any other actual computers - rather than other devices? Zoom will only log you out like this if there is another sign-in from from another device of the same type.

 

A sign-in means, in this case, just means the Zoom client being connected to Zoom - not necessarily connected to a Meeting. If that helps for context?

 

If you have a standalone password with Zoom (if your account is not connected to organization, like with SSO) and if this event is still inexplicable, I would recommend changing your Zoom password at https://zoom.us/profile and then also click "Sign Me Out From All Devices" at that same page.

 

Depending on your level of access in Zoom, or the critically or sensitivity of your account, you may also like to enable MFA as an added security measure.

 

https://support.zoom.us/hc/en-us/articles/360038247071-Setting-up-and-using-two-factor-authenticatio...  

 

 

 

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5 REPLIES 5

Rupert
Collaborator

Hi @CarlaR 

 

It could be a security issue, but it could be other things also.

 

Does anyone else have your password?

 

Do you have Zoom installed on any other actual computers - rather than other devices? Zoom will only log you out like this if there is another sign-in from from another device of the same type.

 

A sign-in means, in this case, just means the Zoom client being connected to Zoom - not necessarily connected to a Meeting. If that helps for context?

 

If you have a standalone password with Zoom (if your account is not connected to organization, like with SSO) and if this event is still inexplicable, I would recommend changing your Zoom password at https://zoom.us/profile and then also click "Sign Me Out From All Devices" at that same page.

 

Depending on your level of access in Zoom, or the critically or sensitivity of your account, you may also like to enable MFA as an added security measure.

 

https://support.zoom.us/hc/en-us/articles/360038247071-Setting-up-and-using-two-factor-authenticatio...  

 

 

 

Ah, that makes sense. My desktop was on and Zoom was open on it. Thanks for allaying my security fears... although I do think MFA is always a good idea. Appreciate it. Thanks.

No problem - you're welcome. Glad we got it figured out for you.

 

 

Hi Rupert,
This is also happening to me.. and while I have a laptop, desktop and a samsung phone which all 3 have my Zoom acount.  when I am on my desktop and my laptop is shutdown, and the phone does not have zoom on... 
And I have changed my password!
It still disconnects every once in a while (some times even 2wice a week) giving me the error of: 
"You have been signed out bacause you are currently signed in on another device" 
Why is this happening and what can I do to stop this? 
Thanks
Mickey

 

I have this same problem and it is really annoying because I don't have a lot of time between meetings. I am considering turning off the two factor authentication because I have to do it between every meeting. My assumption is that it is because it is connected to my calendar, and so it is trying to log in each time I have a meeting notification, but I am not sure. 

My password is reset, I use two factor authentication. I do you zoom from several devices. But I can't get it to stop logging me out at least 4 to 5 times a day. To the point that I can considering using another service