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"Please log in with a commercial Zoom account to join."


Attempted to join a meeting for a job interview. I was unable to join and there is no information on the Zoom website/platform at all to resolve the issue.   See image below. Does anyone at Zoom know how to address this? 

Error Message.jpg


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @rbraugh 

This typically happens when you are trying to join a meeting that requires authentication, but you only have an account on the Zoom for Government servers, which are completely separate (due to federal requirements) from the commercial servers. 

If able, you can sign-up for a new account on the commercial servers and once your free account is setup, you can join this meeting. 


Hope that helps and please make sure to mark the solution as accepted if this information is what you needed.

This is not the case for participants of Zoom meetings that I organize.  The folks who cannot access meetings do not have Zoom for government accounts.  They either use personal zoom (free) or zoom for business accounts.  Is this flaw going to be rectified? 


I have faced the same problem - in England. I am running a series of interviews. The interviewees need to sign in to participate. Most succeed. However, on three occasions they have received the same message as above - ie requiring authentication on a commercial account. What is the way around this?

Some of our users face this issue and I have not been able to find a solution. When this happens, I usually ask them to install "Zoom Desktop Client" and create a free account. It works for some and does not for others. I have checked the hosts Zoom link and their account settings and all authentication requirements are disabled, so I am not sure why it is still asking some users to authenticate. They should be able to join without having to sign-in. I don't know if this happens with a particular version of Zoom (Desktop Client, Zoom rooms, Joined through browser). Is this being looked into?

Bort - As you can see from my and the other comments below, many of us are having this problem and no Zoom for Government is involved. Also, for those of us doing academic research interviews, inconveniencing our interviewees by spending precious minutes troubleshooting this problem might turn off folks from being willing to continue with the interview at all. This is incredibly frustrating. Is anyone at Zoom trying to figure out a fix?!


I have the same exact issue. No government accounts involved.


I just had this happen a few days ago for the first time. I'm using an account connected to a higher education institution in the U.S. Never had this happen before, but at least the person I was going to interview could still call in with one of the phone numbers. But incredibly frustrating.


This just happened to me as well for the first time. I'm using an account connected to a higher education institution in the U.S. and was trying to join a zoom meeting hosted by another higher education institution in the U.S. I tried joining the meeting with my university-provided zoom account as well as my personal free account. With both accounts I received the same message indicating that a commercial license was required to join the meeting.


I find using Zoom incredibly frustrating and I am a seasoned technical analyst.   I just started receiving the message that I needed a commercial account to join and it makes no sense.   Prior to this, I am sometimes able to join company Zoom meetings and sometimes not. Often I am concerned that some people might be questioning my integrity.     When I schedule meetings - I always use another app.   No article or customer service rep from zoom is able to resolve this problem.


did anyone find a solution for this, mine is also broken. i def don't have a gov account. 


One possible work-around is join the meeting in the web browser rather than in the desktop app. When you click on the zoom link, a browser page should open up, along with a prompt with a button to open the desktop app. If you choose "cancel" and then click the "Join from Your Browser" link on the browser page that opened when you clicked the zoom link, you may be able to join this way.

Hi jnelson7,

Thanks for the reply.  I have tried this method and I was still unable to join a meeting that I once had intermittenly been able to join.   I'm still perplexed.

Well, here we are again.  Another important meeting that my company thinks I don't care about becuase I keep getting denied joining because it says i need a commercial account.   Can anyone from Zoom answer this?    Who can I speak with?    Is anyone awake at Zoom?


I am really getting sick of Zoom and all the bugs.  Like really tired of it.