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"Personal Meeting is disabled" error message appears when Scheduling on Behalf of Others


One of our staff gets this error message whenever she Schedules on Behalf of. 

This has just started. I have checked the settings of the person she is scheduling for - their Personal Meeting Room is ENABLED, and "Use personal Meeting ID when scheduling a meeting" is DISABLED.


Has anyone else had this issue, or have any ideas?


Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @michauda


 When they go into the meetings tab and then click on the dropdown for the person that they want to schedule for, then click on schedule meeting is the "generate automatically" enabled by default or is the PMI enabled by default? Screenshot below. 

Screenshot 2023-05-11 at 5.20.49 PM.png


 if so, disable this setting in both persons settings tab. 

Screenshot 2023-05-11 at 5.23.47 PM.png



Let me know  if this helps. 




Brandon (he/him/his)
Zoom Community Champion
Have you heard of Zoom AI Companion?

Thanks Brandon, yes "Use Personal Meeting ID" when scheduling a meeting is disabled in both of their settings.