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privacy: no DPA since April 2021 - no support?

pegu
Listener

Any idea how to get a signed DPA (individualised version) when neither Privacy nor key account manager doesn't talk to me anymore...? This is the long story so far: 

  • Apr 2021 – agreement on DPA (applicable also to ECG Data Protection Act ) with key account
  • May 2021 – reminder to key account due to missing signature
  • June 2021 – reminded twice
  • July 2021 – receive DPA without Zoom signature, resend signed by our CEO
  • Aug 2021 – remind on missing Zoom signature
  • Sep 2021 – remind again
  • Oct 2021 – remind again and – as there is no answer – mail to team Privacy (incident was opened) – no answer by now (Aug 2022)
  • March 2022 – reminder to team Privacy – no answer
  • Apr 2022 – Zoom call with key account who announces to contact legal department
  • May 2022 – feedback: DPA meanwhile too old, new version is prepared
  • June 2022 – once more reminding key account on pending issue
  • July 2022 – next reminder, no answer
  • Aug 2022 – Zoom call with key account who accounces to check and come back with result on 31 Aug in a further call, but again isn’t available at scheduled time
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