Registration for Zoomtopia is LIVE! Join us virtually or in person for the biggest event of the year and experience the future of AI-driven collaboration.Register today!
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Bring fluid interactions to hybrid teams with Zoom Huddles
Remove the hassle of traditional scheduling with Zoom Scheduler
Innovative video solutions for every meeting space.
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
An omnichannel cloud solution optimized for video.
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Hi, I run fitness classes through zoom and just this week no one has been able to hear my background music during the sessions. I DONT WANT to supress background noise. Is there a way to do that? I have been using zoom for 2 years and only this week I have encountered problems. I downloaded the latest update this week which I thought was the problem but when I downloaded the previous version which I knew used to work - it doesnt work now. Please help technical support.
Hi Rupert. I am experiencing the same sound issue. Our nonprofit has a weekly exercise class for seniors. We have experienced sound problems the past two weeks with participants hearing the music we play. We are using Apple Mac Book Air and have the Iphone I13 next to the computer to play music. We have been doing this for 2 years and had a problem the past two weeks. What is going on? We are not sharing the screen. We cannot use audio only. I've looked through this support area and see others are experiencing the same issue. PLEASE HELP!
I'm having the same issues. I've been teaching online fitness classes through Zoom since the pandemic and recently people are having a hard time hearing me. I recorded a few of my recent classes and the sound is very low and drops out often. I use the Alesis Multimix 4 to connect the audio to Zoom. The microphone and music played through my iPhone are on separate channels.
Same issues using a Bluetooth speaker that is connected to my phone. Have lead fitness classes for a couple years and am just now experiencing these problems. Does someone have a tweak to settings that can fix this ASAP Please
HI I am using Zoom through Windows laptop for my yoga classes and I am playing the background music using Share Point. It works fine until I plug my wireless microphone headset into my laptop (I tried both the input jack and the USB) then I cannot hear the music anymore. Is it because it is a PC windows and it would work on a Mac. Can you help. Thank you!
I just finished working with Zoom tech support and this is what worked for me. It took me about 3 months to solve the issue. So be patient and keep trying.
Audio Settings -> Suppress Background Noise -> Low
Audio Settings -> Advanced -> Single Processing by Wondows.... -> Off
Control Panel -> Hardware and Sound -> Sound -> right click the microphone -> Properties -> Advanced tab -> near the bottom, ensure that "Enable audio enhancements" is NOT checked; click Apply or OK.
These instructions are for Windows. Anyone have instructions for a Mac? After many back and forth support emails with Zoom, where they were giving me instructions that were pure works of fiction (downloading files that don't open on a Mac, sending them reports that do not exist in the application, etc) they finally made an appointment to talk to a real live person - only the real live person never showed up. Beyond frustrated!
I have the same problem. I have a MacBook and when I use my earbuds with the bluetooth and share a playlist for my class it starts out okay and then it stops working. My students can't hear me and the sound says I'm on internal speakers while my bluebooth is on my earbuds. Did you ever get some help??
this support article covers both mac and windows music issues:
By default, the Zoom client will utilize noise suppression and echo cancellation to improve the quality of the audio received by your microphone, but these audio filters can interfere with situations that warrant the full range of audio captured by the microphone. In these situations, users can disable these audio filters and improve their sample rates to improve their in-meeting sound quality. This may include musicians with their instruments, capturing high-quality audio for podcasts, or healthcare professionals who are making a medical diagnosis based on sound.
This article covers: