original sound for musicians on iPhone

[shahafpiano]

Hello

I am a piano teacher

My student has an iPhone 13, and I can't hear what she plays at all.

she has original sound turned on

but there is no "original sound for musicians" option in her zoom iPhone settings.

I don't know if the two are the same.

what can I do?

I have a paid subscription if that helps.

Thank you very much!

Shahaf

[loricummings44]

I have been having problems lately with my piano students who use iPads as well.  We can't seem to find the option to turn on "Original Sound for Musicians" ever since things changed about 3 weeks ago. I tried the suggested steps from December, but those don't seem to be available to them now. Any ideas would really help! 

Thanks~ 

Lori

[sachinzoom]

Hello @shahafpiano @loricummings44 ,

Original sound will need to be turned on during the meeting. Please look at the iOS steps on this Knowledge Base:

https://support.zoom.us/hc/en-us/articles/115003279466

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[loricummings44]

That is an old instruction from December 2022 and does not work since the new update of 3 weeks ago on iPad.  I have tried it with 2 students.  We opened the "more" tab and searched through each section.  There was no option to "enable original sound" or anything similar in it. 

[sachinzoom]

Hi @loricummings44 

I do see this on my iphone 12. 

Making sure you meet the pre-requisites:

Also, the Global minimum versions:

https://support.zoom.us/hc/en-us/articles/360059429231

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[gadgetsuh]

Even after turning off the Enable Original Sound option, the piano sound is suppressed on iPhone and iPad.

[sachinzoom]

Hello,

That seems to be the issue. You need to turn on the Original sound for musicians as it will disable any noise suppression. 

Please follow this article for details:

https://support.zoom.us/hc/en-us/articles/360046244692

If this response helps, please accept the answer as an accepted solution, so others can benefit as well.

[gadgetsuh]

Sorry I should has said turned it on. Yes I turned it on. Regardless the music is suppressed. 

[gadgetsuh]

It used to work, but suddenly it stopped working recently. 

[Frank_TB]

Hello,

if you try to use this feature from a free account you have to have a credit card on file for the free account. This is a relatively new requirement.

Regards

[VPianoStudio]

Any explanation to this? Literally thousands of music teachers & students scrambling this month to find other alternatives to Zoom. (I run a FB group of 3000+ members including music teachers). To me, it would seem that if the host participant has a paid account, then that should be enough. Requiring students and other clients who only use this app once a week or less to put their credit card on file for Original Sound is only going to push people away to free apps.

[shahafpiano]

What do you mean by "credit card of file"?
so ZOOM want a user to enter his or her credit card number into a program he or she doesn't need to purchase just so they can activate original sources for musicians?
 Why? if it's not even buying, but just placing the card number, doesn't make a lot of trust in the system.
anyway, the sound in "google meet" is better and I already paid for zoom, please fix this, it doesn't make any sense.

[CatDuet]

It used to work so well in 2022, before the last upgrade. I wish they had left it alone.