Hi @emmaward , Welcome to the Zoom Community!
I wanted to check in since you have not yet received a reply from the community.
I am happy to see that you were able to reach out to our support team and that they have assisted you. For account-specific questions such as this one, reaching out to our team of experts is the way to go.
We can't wait to see how else you contribute to our growing Zoom Community!
Moderator
Zoom Community Team