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new user accept invite but not showing up as user

ckenney1
Listener

I invited someone to be a licensed user on Zoom; he accepted the invite but is not showing up as a user on my account.  Does it take a while for a user to show up?

 

1 REPLY 1

Ohkawa
Community Champion | Customer
Community Champion | Customer

Hi, @ckenney1 

Is it shown in the pending tab of user management in the admin menu?

If so, it is waiting for the user activation process.

Please have the person you invited process the activation from the email he received.

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