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my face will not show to my members


My zoom is not showing my face and my members can't hear me. but I was able to see my video but others cannot see me or hear me. I have lost two meetings with this.


Zoom Moderator
Zoom Moderator

Hi @gbemisco, Welcome to the Zoom Community! 


I see you asked your question a bit ago and have yet to receive a response from the community… I apologize for the delay!



Could you please follow the steps outlined in this article to test your audio connection and troubleshoot your video:

1. Test Audio:

2. Troubleshoot Video:


If you are having issues with your speaker or microphone and are on Mac OS 10.14 Mojave or earlier and can't access the microphone, check your operating system permissions to confirm that Zoom has access to the microphone. See Using the Zoom Client and Zoom Rooms with macOS 10.14 Mojave for more information.

If you are on Windows 10 and can't access the microphone, use the Windows search box to navigate to Microphone privacy settings. Switch on the Allow apps to access your microphone toggle, and enable access for Zoom. Additionally, please ensure Zoom is not muted in your Volume mixer and that your speaker/microphone drivers have been updated.



Carla (she/her/hers)
Zoom Community Team
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