music from Spotify no longer being heard from participants

[rider]

I use Zoom to teach senior fitness classes. I use my MacBook for the camera and mic and I hook it up with an HDMI cord to my big screen tv so I can see a larger screen. Then, when I play music with Spotify on. my laptop, the sound comes through my tv and my participants can hear me talk and the music as well. 

All of a sudden, they can hear me, but NO music at all! So I decided to play music with my phone sitting next to the laptop, and they couldn't hear that either. But they can still hear ME loud and clear! Finally, I took my phone, playing the music as loud as possible with me and put it next to my mouth.  When I talked, they could hear me, but no music. What the heck?? Can Zoom possibly be able to filter out any music and just allow voices on audio to be heard by participants?????

[HKomine · Accepted solution]

On the audio settings of the latest Zoom app, you might want to look at Settings - Audio - Audio Profile.

You probably want to choose the Original Sound option or Live Performance audio option and see if that improves it.  I recently hosted a Webinar and had to change that setting so I can "sing" into the mic without it cutting off.

[SG50]

I was so glad to see other people are having the same issues and it's not just me.. I also teach senior fitness online and this morning suddenly NO music although my voice could be heard clearly. So frustrating!!

Is this the end of online dance/ fitness/ music classes????

[rider]

I did solve it...you need to change the setting in "audio" to "live musician" so it doesn't  block the music. It's a pain, but I have to make sure it is on that setting EVERY class, because otherwise it toggles to off.  Good luck!