Hi @charleneusborne thank you for your post here on the Zoom Community! Do you possibly have a screenshot or an exact error message? Often times that can help us identify issues more quickly.
Also, as a quick troubleshooting step sometimes we see VPN connections cause issues with meetings. If you are on VPN and can disconnect, then try again, it would be helpful just to see the results. People use Zoom with VPN all the time but just wanted to see if maybe that is part of the issue.