Check out our new Work Transformation Summit page, and join our upcoming event to learn how leading organizations are building a smarter hybrid workspace for their employees.

Visit the page
cancel
Showing results for 
Search instead for 
Did you mean: 

l have a 2 account. l want to merge this accounts

ramazanc
Listener

l have a 2 account and l paid annualy. l want to merge this accounts only 1 account.

2 REPLIES 2

Mok
Community Champion

Hi @ramazanc  For a Pro account, you may send an invitation email to the other account owner and invite into the account that you would like to keep.

 

Do take note that

  • After accepting the invite and joining the account, the following details will transfer with you:
    • Your profile details (name, profile picture, time zone, etc)
    • Scheduled meetings and webinars
    • Cloud recordings
    • IM history
    • Contacts
    • Settings
      Settings may be altered if they conflict with group or account settings on the account you are joining. Any licenses, such as large meeting or webinar, will not transfer, so these will need to be assigned by an admin on the new account. Reporting data will also not be transferred, so it is recommended they access and download any needed reports before accepting the account invitation. While IM history is transferred with and accessible to the user, any IM history from before joining the account is not accessible to account admins on the new account.  

Do refer to the following article for details information.

https://support.zoom.us/hc/en-us/articles/360028938451-Adding-existing-users-to-a-paid-account

 

If you have other requirements on account consolidation, I would suggest that you log a ticket with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so they can assist you further.

 

If this has answered or helped find a solution to your question, please click the Accept as Solution button below so that others in the Community may benefit as well.
Cheers!

crchan123
Zoom Moderator

Hi @ramazanc! If the reply posted by @Mok has answered your question, don’t forget to mark the reply as an accepted solution 😊