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I have 3 different people who use iPads connecting to our religious meetings who all have had a black screen on speaker view. Two of these seem to have cleared up for some reason, one is still having the issue. No idea why. He sees himself in the corner, like normal. If he switches to Gallery View he sees the active speaker, but switching back to Speaker View yields a black screen. It does show the name of the expected speaker in the corner. All 3 of these people have different iPad models, they're all up to date. Our meetings typically have about 60+ participants. We use a Waiting Room to start. We don't Spotlight speakers. Anybody had this issue and figure out a solution?
Thanks for the suggestion but that doesn’t seem to be our problem either. The setting is off and they still have everyone’s video in gallery view, only speaker view goes black. But it doesn’t even show the little default icon like when a person turns off their video, it’s just black.
No, working with Zoom support on trying to find solutions but they're wanting screenshots and things and I don't personally use an iPad, I'm trying to do this on behalf of others. So it's making things difficult.
What's your zoom support ticket number so I can mention it to my support guy because he's saying there have been no other reports of this issue. My ticket number is 13465224. I'm just thinking maybe they can collaborate rather than two different people trying to attack the same issue independently. I just had it happen to a new user today and I added more screenshots from him to my ticket.
It does seem to randomly work fine for my people too. My ticket has been moved up to “tier 2” support. They’ve asked for my users to report the problem from the app and then let them know who and when it was reported, they have to have a zoom account in order to send in a report. I think it sends a log they can parse through and get more data from. Making progress…
It happens to me during some meetings and not others. Not sure what the variable is. Could it be something on the hosts end depending on who is assigned? Would appreciate it if someone would post if they find a solution. Thanks
Thanks for posting. I’m still working with Zoom support on this issue. Every time you have this happen it would be good if you would submit a report to Zoom from within the app and choose to send the log with the report. The more reports, the more data they can look at to find the issue.
I went to the Zoom app on my iPad and, although I have automatic updates set, there was an update ready that had not been done. I did the update, and then I got a speaker view picture! If it happens again, I'd definitely do the report.
This happened to me just today. During meeting I saw a black screen whenever I was in speaker view. But after meeting I observed (while in speaker view) that the screen stayed on the host (his camera on) while the names at the bottom of the screen changed to whoever was speaking. So I’m wondering if the black screen during meeting was the host’s screen with the camera turned off.
Same issue here. On MacBook I get a green blank screen on Active Speaker, black screen on iPad. I am using a Macbook from 2010, and an old iPad so I assumed I was the problem (😂). I submitted a ticket and a report. Just updated zoom on my iPad see if that helps. Don't have the issue on my phone (iPhone 7).