You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2021-12-16 08:37 AM
When I try to show a video from my desktop, the video shows to the participants, whose microphones I muted, but my microphone is still working and picks up ambient sounds from the room in addition to the video sound track. If I mute my microphone the video sound also mutes. Thank you in advance for you assistance.
2021-12-27 12:37 PM
Hey @sburech. when sharing content do you have share computer audio checked? You can click on 'Share Screen' to either share computer audio with your video you can check the 'Share sound' (Bottom left corner), or for music you can click on the advanced tab and click on 'Computer sound only.'
You can also look into the KB on Managing audio echo in a meeting if experiencing audio feedback.
2022-09-05 12:23 PM
I have a similar problem and I do select the two buttons at the bottom of the share screen. I never had this problem before I allowed a software update recently. I could share and show the video while muted and record while my mike was muted. No more!! Bad deal if true.
2022-10-19 01:47 AM
And I also have just started having this problem. I share a video (YouTube say), have checked both buttons on the share button page (share audio and optimise) and it seems to share ok, video and sound. But if I mute my mic it kills the shared audio. Also the volume of shared audio sent varies with my local volume control. If I turn down local volume the zoom recipients hear it quieten. Normally the local volume is detached from transmitted shared audio. To reduce volume on the shared audio I move the volume slider on the YouTube window.
So the shared sound seems to come from the local sound channel rather than the video source. That’s a change.
Additionally the sound recipients receive is poor quality with pips and sputs. I have to turn on ‘original’ sound to bypass sound processing to make the video sound be presentable audible.
windows 10 pc. But it has just done a zoom update. I’ll check tomorrow to see if that has resolved the problem.
2022-10-19 03:50 AM
Ok an update.
the zoom upgrade to 5.12,2 has not changed anything. The problem is the same, a mic mute during an audio visual share kills the shared sound.
another observation is that a video clip audio is shared anyway without needing to activate the shared button. If I play YouTube in a separate window then it’s audio is sent out to other recipients before I actually click to share the YouTube window. It’s as though the YouTube sound is actually being sent via the mic channel. This explains why the ‘original’ sound as to be on. Music from YouTube via the mic channel is affected by the noise filters. But a YouTube clip of talking is fine. It seems the YouTube output is just sent to the mic channel instead of sent in parallel to it.
2022-11-22 01:40 AM
I have the same problem - it seems since the last Zoom upgrade. I use a Mac.
I have both boxes ticked (checked) to screen share a video, but it seems to automatically pause the screen share and I can't unpause it. I'm not sure if this is linked to me muting myself (so noone hears my background noise) during the playing of a video. It seems though that if I mute myself, which I always used to do with no problem, now it messes up the whole screen share. I also have the same problem of the sound not properly coming through the computer as it used to do so well. Please help and fix this bug!!
2021-12-29 01:54 PM
Hey @sburech, just reaching out to see if you were able to test!