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how to delete a recurring meeting still showing after organizer deleted outlook invite

PaoloC
Listener

I had a recurring zoom meeting showing in my zoom calendar after someone invited me through outlook.

 

We both have zoom/outlook calendar integration.

 

We do not need those weekly calls anymore, so the organizer deleted the meeting in outlook.

 

However the recurring meeting still shows in my zoom app, both desktop and mobile. Those weekly calls do not offer the option to delete the meeting.

 

How do I get rid of those recurring zoom meetings in my calendar that should not be there anymore???

 

Thanks.

14 REPLIES 14

alena_zlc
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi @PaoloC 

Can you first please check that you have bi-directional calendar syncing enabled? To do this, sign into http://zoom.us and click My Account and navigate to Settings. Under the Calendar tab, please ensure Automatically sync Zoom calendar events information bi-directionally between Zoom and integrated calendars is checked. 

 

If it is checked and it is still showing on your Zoom calendar, if you delete it directly from your Zoom calendar by clicking the event, clicking the trash icon and selecting Delete all Instances, does that work?

PaoloC
Listener

@alena_zlc Thanks for the quick reply. Bi-directional syncing is enabled.

 

I'm a new zoom user and apologies if I can't my way around, but if I open the zoom desktop app, then click on the meeting icon, then I click on the recurring meeting that still shows on my calendar... there's no delete button for that recurring meeting. Remember, I'm not the organizer of that zoom meeting, I got it when receiving the outlook invite and it did not go away when I received the cancellation.

 

Am I looking for the delete button in the right place?

alena_zlc
Community Champion | Zoom Employee
Community Champion | Zoom Employee

No worries - I am trying to troubleshoot this myself so thank you for your patience and cooperation! Can you try to delete it from the Calendar tab rather than the Meetings tab?

I do not have a Calendar tab on my windows desktop app.

 

This is my toolbar at the top of the zoom app:

Annotation 2023-08-07 152408.png

Any luck with this, I'm in the exact same boat, same issue and my tabs are the same as yours.  I keep getting notified the reoccurring meeting is starting every week, but it's been removed and replaced by a new meeting an hour later.  Nothing I've tried removes this old meeting from my upcoming meetings.

Have you figured out a solution to this yet?

davidpro
Listener

I have a similar issue except I am the organizer of the event. I deleted it off zoom and i try to delete it from my calendar but it automatically gets added back

PaoloC
Listener

No progress on this issue since the original post.

Still the ghost zoom link appear in my zoom meeting calendar of upcoming meetings.

😣

I just ran into the same problem at my work and was able to solve it. Check out my work notes below. I hope this helps

~~
WorkNotes:

user states they are trying to del zoom meeting
User states they have been having issues deleting the same zoom meeting fo a while
Meeting is a single occurrence in a series
User does not want to del series
Zoom meeting is cancelled through zoom (No longer showing in zoom)
Zoom meeting still shows in outlook and produces errors when attempting to cancel
verified bi-directional sync is turned on (Settings > more settings > General > Calendar > Bi-directional sync check box)
Same error when trying to del in outlook
Restarted outlook in safe mode - successfully del occurrence (not sure if due to safe mode or bidirectional link sync time)

 

error: 0; 3000 or error4203

related: Re: how to delete a recurring meeting still showin... - Zoom Community

Aaron_P
Listener

Thanks, but in my case the meeting is stuck in zoom, not outlook.

CamRao
Listener

I have the exact same problem on the Zoom desktop client. The recurring meeting was created by someone else and there is no option to delete on the meetings tab in the desktop client. The website zoom.us does not show this meeting at all.

aahmed
Listener

Was someone able to understand this behavior and if there are any remedies for it? 

have you tried removing the zoom add-in within outlook?

aahmed
Listener

The Outlook plug-in is admin managed so we cannot remove/re-add it. I tried removing the calendar integration within the Zoom client but that did not help. Both Zoom app and Zoom web portal are still showing incorrect timings for the updated event.