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host cant hear participants

Invitations5
Listener

this is so frustrating - it used to be easy to get zoom help now it is the worst system I have ever tried to access.

 

i was just in a meeting where we could hear the host but the host could hear none of the participants even though

we were unmuted. She is elderly which is why i am trying to help her work out the issue.

 

is it something in her settings or any suggestions?

 

Many thanks,

Zangmo

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