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help: Jabra speak microphone problem

rkosasih
Listener

I am using a Windows 11 laptop, zoom  (latest update), and jabra speak 810 as speaker phone.

1. Jabra connected through its dongle (bluetooth)

2. test audio, playback and mic all work oke

3. join meeting, still ok

4. when the host mute, then unmute me, mic can't pick up anything

 

Switch to laptop internal mic, it works ok

Switch back to jabra, mic still not working

Change bluetooth to usb cable connection, mic still not working

 

when meeting is over, I re test the audio / mic setting in zoom setting. all works fine using jabra speak 810

Change laptop to windows 10, same result

I notice this only happened when the host is the one mute / unmute me.

any suggestion?

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