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enable live transcription

JoyYan123456
Listener

Hi everyone, I am a student using Zoom portal provided by our university. I have enabled automatic captions in advanced settings, however during zoom meeting the 'live transcription' button is not turning blue after being clicked, anyone has idea why this is the case?

1 REPLY 1

crchan123
Note Taker | Zoom Employee
Note Taker | Zoom Employee

Hi @JoyYan123456! I know it has been a while since you initially posted, but I want to make sure you receive assistance. Are you still having this issue? If so, I'd love to help you get it resolved.