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downloaded recording out of sync

arieldov
Listener

Hi there, My recorded meeting looks and sounds fine on the cloud, but once downloaded the audio is out of sync. Solutions anyone?

1 REPLY 1

CarlaA
Zoom Moderator
Zoom Moderator

Hi @arieldov 

 

There are several possible reasons why this happens though it is usually associated with networks strength/connectivity issues. Another possible reason would be using an out-of-date program/application.

If you're joining a meeting through the Zoom application:
1. Uninstall the Zoom application.
2. Reboot the device.
3. Reinstall Zoom application > https://zoom.us/download
4. Try recording a meeting and check to see if it is now working.

 

I hope this helps!

Zoom Community Team