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downloaded recording out of sync


Hi there, My recorded meeting looks and sounds fine on the cloud, but once downloaded the audio is out of sync. Solutions anyone?


Zoom Moderator
Zoom Moderator

Hi @arieldov 


There are several possible reasons why this happens though it is usually associated with networks strength/connectivity issues. Another possible reason would be using an out-of-date program/application.

If you're joining a meeting through the Zoom application:
1. Uninstall the Zoom application.
2. Reboot the device.
3. Reinstall Zoom application >
4. Try recording a meeting and check to see if it is now working.


I hope this helps!

Zoom Community Team