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chat went to wrong person when two people signed in on same account

Director-CTJ
Listener

‎2023-01-22 08:26 AM

For ever we've been signing into the same account, renaming ourselves and being able to chat from our own names.  As of yesterday, that didn't work and all of the chats just went to one person.  Do we need to not sign into the same account (ugh).

3 REPLIES 3

Erich3
Listener

‎2023-02-01 07:40 AM

I am experiencing the same issue, was there an update that caused this? Is there a workaround available?

0 Likes

Erich3
Listener

‎2023-02-01 03:04 PM

@Director-CTJ I think we have found a workaround for this - we have disabled the setting "New meeting chat experience" and this has reverted to the old behavior which does not group the chats.

 

It would be nice if this setting worked such that each login is distinct.

Director-CTJ
Listener
In response to Erich3

‎2023-02-01 03:08 PM

Thank you - will give that a try