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cannot find audio profile in my Zoom Pro account settings for adjusting to live music performance


I have viewed several videos with this question and they all point to accessing my audio profile under settings. I don't see/have it. Only options I appear to have are Telephone audio and Computer audio. That's the extent of my audio settings. Right now when we livestream, the music is choppy and/or nonexistent. The regular voice audio streams very well. 

What might be the issue and how can it be fixed if I cannot access an expanded audio profile? I have clicked my picture, gone to settings as instructed, but do not see what the instructors are pointing to.


Community Champion | Customer
Community Champion | Customer

Original Sound for Musicians.png

Sign in to the zoom desktop app then settings > audio