Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-06-24 02:27 AM
I am based in the UK and using Mac devices )iMac desktop, MacBook Pro laptop and iPad and after changing to a new Broadband provider (TalkTalk) I am having issues with Zoom meetings where the video stutters and freezes for short bursts and the audio randomly stutters dropping out words people are saying so I rarely hear a full sentence and i would get a screen msg say 'Your internet connection is unstable'.
I am having to ask people constantly to repeat things. I have uninstalled Zoom and reinstalled it but problem is the same... TT just do tests for my internet speed which comes up as OK for their part... any ideas ? anyone else had/have this problem. My broadband signal for the TV(Netflix etc) is absolutely fine as is my ability to play podcasts and youtube clips, it seems to be on the communications platforms
2022-06-24 09:14 PM
Hi, @DwM1952,
I’m not familiar with UK broadband services, and my Max experience is limited – but comparing a near-real time application like Zoom to a buffer-and-play application like Netflix isn’t particularly helpful. In fact, it sounds like Zoom is behaving more like Netflix – buffering some audio, playing it, waiting for another buffer, and play. I suspect that your Broadband provider has possibly turned their services to be more Netflix-friendly. I’d recommend contacting them for some advice on hour to get good Zoom ordinance through their network, especially knowing that you had good service before switching providers.
If any other Zoom Community members have any experience with UK broadband providers, please chime in! But I wanted to give you something to start with.
If you get a good solution, please come back and let us know!