You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2022-11-25 05:11 AM
I use a pair of Sony MX3 headphones and zoom is driving me insane.
For some days I can use the microphone and speakers of the Sony and then for some odd reason. The speakers of the headset will only work if I choose a different microphone (the built in microphone in my laptop). Turning if the "Handsfree Telephony" is not a practical option. Since that just basically means I have can use the microphone of my headset. The microphone of my laptop picks up way too much background noise.
It irritates me to no end that Zoom is inconsistent.
2022-11-25 06:05 AM
What device, what version of the operating system, and what version of Zoom, please?
I've seen similar complaints from Windows 11 users; it's not Zoom that's inconsistent here... it's Microsoft.
2022-11-25 06:29 AM
Zoom Version: 5.12.3 (9638)
Windows Version: 10.0.19042 Build 19042
Over the last year it has happened that Zoom works fine for most of the day, then all of a sudden I get an issue. The speakers of my Sony bluetooth head set stop working, no sound. When I change the Microphone from the headset to the one in my laptop the speakers also to working again. Most of the time the issue is resolved after I reboot my laptop but not always. Then after a few days without making any changes it just suddenly works again.
2022-11-25 08:48 AM
Thanks for the info, @abakker.
My experience with Bluetooth on Windows has been similar -- sometimes it works, and occasionally nothing will work without way more time and effort than I'm wanting to spend. So I've really dropped Bluetooth and use either wired headsets or wireless-but-not-Bluetooth headsets (I personally use the very-comfortable Corsair Void Pro).
Whenever you have an issue with your headset while using Zoom, I recommend going to the Mute/Unmute button's Test Speaker & Microphone menu item first to see if you can/can't hear and speak. Next, I try changing whichever thing appears to not be working ("speaker"/headset or Mic) to another device, and then back to the decide you really want to use. If the operating system has lost track of your device somehow, then Zoom isn't going to be able to connect to it; and if it does, it should work (as long as all the volume/mute controls are set properly).
It should be easy -- but it's not. Even I struggle when a device "goes rogue" and refuses to communicate with the system. I've learned which things work to bring it back and which don't... and it seems like every system and device is a little different, so everyone has to learn on their own.