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wendilee254
Listener

i cant get a background

 

5 REPLIES 5

Shaimaa
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi Wendilee 

 

To be able to get your zoom virtual background, you have to meet the prerequisites for the virtual background

 

https://support.zoom.us/hc/en-us/articles/360043484511 if you meet this requirements you will be able to have the VB on your meeting



Please like any post that helped you; please mark solutions so others can find them!

cannot use blurred background... it doesnt come up as an option. it did before the update but it isnt there now... ive checked the settings, and ive checked everything else its not there. i have unistalled and reinstalled and everything.... its not there 

Shaimaa
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hi ifightagoodfigh

 

Could you please check this article to make sure you meet the requirements?

 

https://support.zoom.us/hc/en-us/articles/360061468611-Using-blurred-background-



Please like any post that helped you; please mark solutions so others can find them!

I am also unable to get the blur virtual background.  I have checked and I have the system requirements but the option is still not showing?  

moab762
Listener

I can get to this setting page in my settings (screenshot attached). This is on a PC with I7 processor and the Zoom app updated to 5.10. But I can not click on any of the backgrounds or blur. When I click on them nothing happens. As you can see I also uploaded a background. No matter what I click on it just stays selected on None. I can change the options at the bottom. But blur nor any of the backgrounds are clickable.

 

I also attached a screenshot of my website settings. It clearly shows that backgrounds are enabled.