audio only by earphones

[colegs]

@TinaM is there an issue with your audio?  If so, can you give more information on what you are doing and the errors you are having?

[VJM817]

I am having the same issue all of a sudden. I can only use zoom with headphones in. Everything is updated on the computer and I have the most up-to-date zoom.

I can hear participants but they can't hear me. When I check audio settings the "test microphone" is grayed out. I've tested with other apps and websites and zoom is the only app with an issue.

[colegs]

@VJM817 if the Test Microphone is grayed out, it would indicate that Zoom thinks your headphones do not have a microphone.  I have no idea why this would have just started happening, or why other software can see the microphone.  I hate to suggest it, but have you rebooted your machine and/or restarted your headset (if it has independent power) lately?