Zoom updates will not load

[tupahotu]

The Zoom updates will not install. I use MacOS 13.0.1. I have to boot, cancel, and reboot each time in order to use the desktop app.

[YaBoiB]

Hi @tupahotu, 

 Mac OS Ventura is not quite supported by Zoom yet. It is a new OS and we have not had time to test it. 

If you go to zoom.us/download and download the application to your desktop/laptop and install it from there what kind of user experience are you receiving? 

Thanks, 

Brandon 

[Dat_Tech_Guy]

Hi @tupahotu, 

 I just downloaded 13.0.1 on my iMac and then went to my Zoom. It was on 5.12.3. I updated it through the app to 5.12.9 and had no issues. I think the issue might be with the application on your PC. I recommend uninstalling it and downloading it from the download center at zoom.us/download. 

[Alastair_L]

same issue. watching this thread for good news to come from Zoom about Ventura support.

[YaBoiB]

@Alastair_L, @tupahotu 

It is working for me. The @Dat_Tech_Guy  profile is actually me. It is my non-employee account that I use to test outside of the Zoom environment to attempt to replicate issues that our customers bring to my attention. 

I had no issues with updating the client to the latest version through the Desktop Application. What are the troubleshooting steps that you have taken to resolve this issue? 

I recommend going into your applications folder in finder and then moving Zoom to the trash > emptying your trash to uninstall and then going to zoom.us/download and downloading the client again from that page. 

Let me know if that works for you. 

Thanks,

Brandon

[RachelGomez123]

Zoom provides a pop-up notification when there is a new mandatory or optional update within 24 hours of logging in.

If you already have the Zoom desktop client installed, check for updates:

Sign in to Zoom desktop client.

Click your profile picture then click Check for Updates.

If there is a newer version, Zoom will download and install it.

Note: If the desktop client was installed with the MSI installer by you or your IT team, AutoUpdate is disabled by default and the Check for Updates button is also removed. Please contact your IT team or Zoom account admin for help with updating. 

Regards,

Rachel Gomez