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Good morning Zoom Community!
I have searched the Knowledgebase and Community and sent the "Chat Bot" various questions, but I do not see an answer to my question/problem: How do I verify a HOME phone number?
I was able to add my "Mobile" phone number by entering the "two factor authentication" 6-digit code. This does not work for a "Home" phone number. I hoped that I would get a phone call with the 6-digit code spoken by a robotic voice, but that did not happen.
Has anyone ever gotten a "Home" phone number to verify and add to the Zoom profile? Let me know how. Thanks!!
- Chris S.
My name is Brandon. Thanks for joining the Zoom Community! Can you please make sure that you are adding your country code as well as your phone number, please?
i.e. for a US-based number +1XXX-XXX-XXXX
I hope that this helps.
literally downloaded the app yesterday, set it all up and it’s refusing to recognise the phone number, country code correct, phone number correct, it then sends the SMS. for the verification code, input that and it returns a message saying ‘Failed to register phone number, please retry’
My name is Brandon. Thanks for joining the Zoom Community! I tested this on a test account in the Zoom Sandbox and it is working properly. Do any of you have 2FA enabled on your accounts?
My name is Brandon. Thanks for joining the community!
If the solution that I have provided works for you, please click on the "Accepted as Solution" button in the bottom right corner.
Are you talking about when you go to your profile page and click on add phone number to your account? It will not confirm a home number as in a landline? Is that what you are asking?
I do not think a landline phone can be confirmed. I have not had a landline for about ten years now so I am not sure how I can even test this. I think only an IP phone or mobile phone can be verified through the servers. I will ask the Zoom Phone team and make sure that I am correct and get back to you.