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Zoom release 5.13.7 not opening in Mac Ventura 13.0.1

RPT
Listener

‎2023-02-13 08:20 AM

After upgrading the Zoom desktop app it won't open...just get the perma spinning wheel. Anyone encountered similar and how to fix? I've deleted the app and downloaded again but no change.

5 REPLIES 5

sculptoman
Listener

‎2023-02-25 05:50 PM

I have the same problem

 

RPT
Listener
In response to sculptoman

‎2023-02-25 05:57 PM

I found another thread (can’t find it now to post) that suggested a method that worked: rather than delete the file and reinstall, use the Zoom uninstall tool to remove the application and then download and install a new zoom application. This worked for me and no issues since. 

sculptoman
Listener
In response to RPT

‎2023-02-25 06:21 PM

I forgot to mention that I am on the newest release of Ventura - 5.13.7

 

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sculptoman
Listener

‎2023-02-25 06:18 PM

Thanks for the feedback. Unfortunately, I have followed suggested steps several times. The problem has not gone away. Zoom works fine if opened in the Safari browser. I'm on an M1 MAC using Zoom 5.13.7

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sculptoman
Listener
In response to sculptoman

‎2023-02-25 06:22 PM

Too many rev numbers. Ventana 13.2.1

 

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