Discover Zoom success stories and upcoming events! Explore our Customer Success Forum & Events page.
Visit NowEverything you need to work together, all in one place.
Explore Zoom One's Collaboration ToolsConnect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Collaborate over video without scheduling a meeting
Remove the hassle of traditional scheduling with Zoom Scheduler
Simplify communication and drive engagement with Workvivo
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.
Find a Solution for Every EventHost hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Optimize contact center agent performance and engagement
Zoom solutions elevate collaboration across vertical use cases.
Discover Zoom Industry SolutionsEnabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Global Services
Hardware purchase and subscription options
Flexible subscription plans for hardware
Protect certain data at rest with your own encryption keys
An open platform that allows developers to build Zoom apps and integrations.
Explore thousands of apps that work with or within Zoom
Documentation for building with Zoom's technology using SDKs, APIs, and webhooks
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.
Download CenterDownload hi-res images and animations to elevate your next Zoom meeting.
Browse Backgrounds2022-01-27 11:25 AM
Hi. I've been recording Zoom meetings for my podcast, but every now and then, I get logged off the meeting (and I'm the host who's recording). Luckily I can log back on, my guests are still there, and I can start the recording again, but it's embarrassing as the host, and it always worries me that my footage will get lost. Thus far, nothing has been lost, but I do need to retrieve the footage in different folders.
Help?
Solved! Go to Solution.
2022-01-27 02:28 PM
@Ricotel hello, ok if you are showing licensed, could you please check one other thing and just make sure you are actually signed into the Zoom client. I am 99% sure this is not the issue, and that you are already signed in, but I'm trying to think of any other reason you may be getting kicked off at around 40 minutes. Free/Basic users as you probably know are only able to host meetings with three or more people for 40 minutes.
If that is not the issue we probably have reached the end of how I can help from here. But if you can open a support case here https://support.zoom.us/hc/en-us/requests/new our agents can work with you one on one.
Realizing the issue is not fixed per say, but if this has answered your question to your satisfaction so far, please click the "Accept as Solution" button below. Thank you!
2022-01-27 11:37 AM
Hi @Ricotel thank you for your post here on the Zoom Community! It is a bit unusual to get logged off a meeting, I wanted to ask if you have recognized a pattern in getting logged off? Does it happen at the same duration, does it happen when you perform a specific action, that kind of thing?
Also what type of system are you on please? (Windows, Mac?)
2022-01-27 12:27 PM
Thanks, Jeremy. I'm on a MacBookPro (M1) and it seems to happen at intervals - like at the 40m mark - though I can't recall is this is the time from the previous cut-off call. I thought it was because I had scheduled meetings that were shorter, but today it was a 60m meeting, and the cut-off was at 40m (and I have a licensed Zoom account that I pay into monthly to have no time limit)
2022-01-27 12:35 PM
Hi @Ricotel thanks for the extra details. I'm wondering if you should double check your account in the Zoom web portal to make sure your license is actually applied to your user account. If can sign into https://zoom.us/ and then click on Profile in the "Personal" section
Scroll down in the "Account" section and make sure your License status shows "Licensed"
If it doesn't, you or an admin/owner for your Zoom tenant can go into this section (also in the Zoom web portal)
User Management, Users, click the "Edit" box out to the right of your name, then change your account to Licensed and save.
If this has answered your question to your satisfaction, please click the "Accept as Solution" button below but if not please reply and we can continue the discussion. Thank you!
2022-01-27 01:24 PM
Thanks, but my account is already showing "Licensed". So it has to be something else.
2022-01-27 02:28 PM
@Ricotel hello, ok if you are showing licensed, could you please check one other thing and just make sure you are actually signed into the Zoom client. I am 99% sure this is not the issue, and that you are already signed in, but I'm trying to think of any other reason you may be getting kicked off at around 40 minutes. Free/Basic users as you probably know are only able to host meetings with three or more people for 40 minutes.
If that is not the issue we probably have reached the end of how I can help from here. But if you can open a support case here https://support.zoom.us/hc/en-us/requests/new our agents can work with you one on one.
Realizing the issue is not fixed per say, but if this has answered your question to your satisfaction so far, please click the "Accept as Solution" button below. Thank you!